Frequently Asked Questions

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How long is the turnaround time from submitting the initial design to finishing the piece?

Our standard production time ranges between 12 to 15 days, although this will largely depend on the complexity of the piece in question. This is why we ask our clients for an ideal deadline, which is how we develop our timetables. We stress that our clients anticipate our production dates when creating an ideal turnaround time.

What if I don't know the ring size?

What if I don't know the ring size? That’s not a problem. We can send you a ring sizer to try on before we start the job.

Are you going to make a whole bunch of copies of my ring?

No, but we do need to make some clarifications. If your piece of jewelry is unique to you and has a very distinctive design, then we will not copy the elements that have made it your own. While we retain copyright ownership on all works we create, as a courtesy we don't exactly copy custom designs that we’ve made for a customer. If you are only making a version of one of our regular designs, then yes, we can still make it. If your design is generic - that is, not specific - we cannot allow that design to be removed from our repertoire.

I saw a ring by another designer; can you make a copy for me with my diamond?

For legal reasons, we do not copy other designer's work. But if you would like to have a design created in a similar motif or feeling as the designer piece, we can certainly create a new piece that meets your expectations. This is considered to be designer-inspired jewelry, which is one of our specialties.

Can I have another jeweler copy the piece of jewelry I get from you?

No. We retain copyright ownership on everything we make.

Can I use my own diamonds or gemstones?

We are more than happy to set your heirloom diamonds or gemstones in your custom design piece. However, it’s important to note that we are not responsible if the stone breaks during setting. To help prevent this, we subject stones to inspection for chips, nicks, and broken parts. This helps ensure that your stone is ready for the setting process. If you’re ready to take those old pieces in the bottom of your jewelry box and turn them into something new and exciting, we can do exactly that.

How much does it cost?

Custom designed jewelry can cost much less than you might expect. Our custom designs tend to be priced equivalent or cheaper than comparable mass-manufactured designs. Upon placing your order for your one-of-a-kind jewelry, a $250 deposit will be charged. This fee is not an extra cost, as it is already included in the quote we provide you.

Can you make a matching band for my engagement ring?

Yes. To create a band that exactly matches your engagement ring, we must have access to the engagement ring. If you’d like, you can have your local jeweler take out the center stone before submitting your engagement ring to us.

What metals do you work with?

We work with a wide variety of precious metals, including 14k white, yellow and rose gold, 18k white, yellow and rose gold, platinum, and palladium.

What is your return policy for custom designs?

New models, custom designs and special orders are non-returnable. To meet your expectations, we start manufacturing your ring upon your CAD rendering image approval. We also send you the wax of your design before we cast it.